A private journey is a significant decision. I believe you should know who you're travelling with, how your arrangements are handled and what happens after you confirm.
The Company
OStar Experience is operated by US ONESTAR LLC, a registered United States company. Full company details appear on every proposal, contract and invoice.
Our China Partner & Licence
Travel services in China are supported and operated in cooperation with a licensed local travel partner, holding the required licences for inbound tourism.
Contracts & Documentation
Your confirmed arrangements, payment terms and applicable policies are documented in writing before travel. You'll always know what is included, what is excluded, and under which conditions.
Payments
Payments are made by secure international transfer with official invoices. A clear payment schedule is agreed before any commitment.
Cancellation & Refunds
Change and cancellation conditions depend on the stage of your booking and the services already confirmed. The applicable terms are provided clearly before you commit — see our Cancellation & Refund Policy.
Support Before & During Travel
You have one clear point of contact from planning through to the journey itself, plus local support on the ground throughout your time in China.